Data, AI Use & Your Rights
We at Elevate Local LLC ("we," "us," "our") respect your privacy. This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website, purchase our goods or services, engage with our AI-powered features, or interact with us on social media, as well as your own rights to the information we collect.
Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the "last updated" date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s).
We collect a variety of information from you when you visit our website, make purchases, interact with our AI-powered features, or engage with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below.
Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You provide some of this information when you register with or make purchases from our website, respond to blogs, contact us with questions, or participate in group training.
Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. This may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons.
When you interact with our AI voice agents or text-based AI assistants, we may collect and process voice recordings, transcripts, and contextual information from these interactions. We collect this information with your explicit consent, which you provide when you engage with these features.
Financial data is data related to your payment method. We store limited financial data. Most financial data is transferred to our payment processors: STRIPE. You should review these processors' Privacy Policies to determine how they protect your data.
We may access personal information from social networking sites and apps (including Facebook, Instagram, LinkedIn, Twitter, Snapchat, etc.), which may include your name, username, location, email, profile picture, and public information. To prevent this, please adjust your privacy settings on the specific social networking site.
If you use our website via a mobile device or app, we may collect information about your device ID, model and manufacturer, and location information.
On occasion, you may provide additional data to enter into a contest, giveaway, or survey. This information is offered in exchange for entry into such activities.
If you connect to us via a mobile application, we may request geolocation information and access to device features including your calendar, camera, contacts, social media accounts, Bluetooth, and storage. We may also send "push notifications." You may change these permissions in your device settings.
We incorporate AI technologies in various aspects of our services, including AI text agents for customer support, AI voice agents for automated assistance, and AI-powered Quality Assurance systems.
Our AI systems process personal data for analyzing interactions, automating responses, providing personalized recommendations, quality assurance monitoring, and security/fraud detection.
Voice recordings are processed to provide requested services and may be retained for quality assurance and training. You will be notified when recording begins and have the option to opt-out. You can request deletion of voice recordings by contacting jacob.imig@seoelevatelocal.com.
Specifically, we may use your information to:
We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include.
When we engage third-party AI service providers, we impose the following limitations:
Important Note About SMS Data: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator op-in data and consent, this information will not be shared with any third parties.
We may use cookies for tracking purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Chrome, Firefox, or Safari) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features may be disabled and some of our services may not function properly.
All text messaging originator opt-in data and consent information will not be shared with any third parties. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Our SMS/Text messaging program is designed to keep you informed about offers, updates, and important account notifications. Participation is voluntary and requires explicit opt-in. You can opt in by providing your mobile number through our online forms, checkout flow, or via consent text message keywords (e.g., texting JOIN to our short code). Opting in confirms that you agree to receive recurring messages from Elevate Local LLC.
Message frequency may vary depending on the services you choose, but typically you can expect 2-8 messages per month. You may receive additional transactional messages related to your account activity or service requests.
To opt out at any time, reply STOP to any SMS message, or email us at jacob.imig@seoelevatelocal.com. After opting out, you may receive a confirmation message and then no further marketing messages, though you may still get transactional messages required to provide requested services. Standard message and data rates may apply.
Our website is hosted by servers located in the United States. If you reside outside the U.S., you consent to the international transfer, processing, and storage of your information in the United States.
We retain personal data as long as needed for business purposes or legal obligations. Voice recordings are typically retained for no more than 90 days; conversation transcripts may be kept for up to 12 months for AI improvement.
California residents may request, free of charge, the personal information we have collected. This includes identifiers, commercial information, geolocation data, and voice recordings. We agree to comply with data requests or deletions in a reasonable timeframe.
If you have any questions about this Privacy Policy, please contact us at:
Elevate Local LLC
200 S 21st St Suite 400A
Lincoln, NE 68510
Phone: 402-416-9928
Email: jacob.imig@seoelevatelocal.com